Frequently Asked Questions

Everything you need to know about your Eva beauty experience.

Are Eva products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Eva products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.

Can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Are your products suitable for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.