Returns & Exchanges

At Eva, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible products.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

• 2.
  Prepare Your Package

  Ensure the items are in their original packaging and unused condition, then securely pack them with the provided pre-paid shipping label.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location and keep your tracking receipt for updates on your return status.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.